Kate Matysniak » You can only assist clients at the level at which they are ready to receive help

Over the years, as I gained experience, I encountered a recurring challenge. I found it difficult to accept that those around me were often unable to envision a future where their company could achieve better profits, their careers could be more fulfilling, or their restaurants could attract a diverse clientele. I took satisfaction in helping owners, managers, and employees recognize existing problems, viewing it as the crucial first step. However, I frequently faced disappointment when they failed to take the subsequent step of finding motivation and pursuing change.

In many instances, gaining knowledge about the problem seemed to be the solution in itself. Co-owners often asserted, “Kate, this is the reality in my company—take it or leave it,” while employees lamented, “I was motivated, but I decided to reduce my involvement; my efforts went unappreciated.” My standards have always been high, valuing open-minded thinking and humility.

My upbringing contributed to these standards. My parents allowed me to make decisions for myself from a young age. If I didn’t want to go to school, eat breakfast, or attend a camp, I didn’t have to. This upbringing taught me to manage and face the consequences of my decisions.

Throughout my career, I often endured personal sacrifices to convey to people that opportunities and chances existed. I dedicated myself to helping individuals rediscover their purpose and understand why they embarked on their business journeys. Unfortunately, it proved challenging to assess the strengths and weaknesses of a business or individual when a business partner adhered to subpar standards.

People sometimes accept positions or responsibilities that are ill-suited for them, making decisions that deviate from their desires. I firmly believe that happiness is integral to success and proficiency. It’s impossible to excel at something you’re not passionate about, and avoiding difficult decisions hinders self-discovery.

In my younger years, I questioned whether my expectations were too personal, expecting everyone to adhere to my standards. However, after recent months filled with changes and strategic decisions about my own life, I’ve come to accept that not every collaborator was mentally prepared to work with me. I now understand that you can only meet someone at the level at which they’ve met themselves, and you can only assist clients at the level at which they are ready to receive help.